Resellbee is a B2B multi-vendor marketplace that links buyers and sellers who have been verified. Our return and refund policies are uniform to guarantee equity, openness, and protection for both parties because B2B transactions are different from retail sales.
General Policy Overview
Returns are only permitted for legitimate reasons, such as:
• The wrong item was delivered
• The product was damaged or defective
• The quantity was missing; or
• The product was not as advertised.
Return approval is at the seller's option for non-defect reasons (customer changed mind, overordering, etc.).
The marketplace-wide return policy must be adhered to by all vendors listed on Resellbee.
2. Return Eligibility Criteria
A product can be returned if:
Within the allotted time, the buyer submits a return request.
The product is in its original packaging, unused, and unopened (unless damage is reported).
The documentation, tags, and accessories are all undamaged.
In the event of a flaw or damage, legitimate evidence (pictures or videos) is provided.
3. Return Window
7 days is the typical return window.
Customers have seven calendar days from the date of delivery to seek a refund.
Exemptions
Consumables, time-sensitive items, and perishable goods are not returnable.
Items that are made-to-order or customized cannot be returned.
Digital goods and services: Once delivered, there are no refunds.
4. How to Initiate a Return
The return request must be made by the buyer using:
Order → Return Request → Resellbee App/Website
Alternatively, send a customer service email to resellbee@gmail.com.
The buyer needs to submit:
Order Number
Images and videos that make the problem evident
An explanation of the issue
Within 48 hours, our team and the seller will review the situation and provide an update.
5. Return Shipping Responsibility
If a seller error is the reason for the return:
Incorrect item
Product defective or damaged
The product does not match the listing.
The cost of return postage is borne by the seller or marketplace.
If a return is made for a discretionary reason, the buyer is responsible for paying the return freight cost.
6. Inspection & Approval
When the returned item gets to the vendor or warehouse:
Within three to five business days, the item is inspected.
Refunds or replacements are processed if authorized.
The buyer is notified with proof if the item is refused (wrong return item or damaged by the buyer).
7. Refund Policy
Refunds are only given following a successful examination.
Mode of Refund
The original payment method (UPI or bank transfer)
Wallet for the Marketplace
Seller credit (for large purchasers)
Timeline for Refunds
7–10 business days following approval.
Refund deductions, if any
Shipping fees for returns (if the buyer initiated)
Fee for handling and restocking (for large-volume B2B orders)
8. Replacement / Exchange Policy
Replacements are only given in the following situations:
The same item is in stock.
The item that the buyer received was wrong, damaged, or defective.
If a replacement is not feasible, the customer has the option to:
Complete reimbursement
Store credit for upcoming purchases
9. Non-Returnable Product Categories
Food, medications, and chemicals with a short shelf life are examples of perishables.
Custom-made goods
Opened personal hygiene products
Downloadable products
"Final Sale/Non-returnable" items
10. Seller Obligations (Mandatory for All Resellbee Sellers)
Every vendor needs to:
Respect legitimate return and refund requests in accordance with marketplace guidelines.
Within 48 hours, update the return status.
Steer clear of deceptive product photos or descriptions.
Uphold quality requirements for shipping and packaging.
Work together with the dispute resolution staff of Resellbee.
Accept returns unless it can be shown that the customer mistreated the item.
After inspection, promptly provide refunds or replacements.
Penalties for Non-compliance
Notifications of warnings
Temporary deactivation of the product
Suspension of an account
Withholding compensation in severe circumstances
11. Marketplace Responsibility
Resellbee guarantees:
Equitable examination of disagreements
Effective communication on both sides
Assistance with partners in logistics
Openness of return policies and procedures
12. Dispute Resolution
If the buyer and seller cannot agree on a return outcome:
Resellbee uses evidence to mediate.
Within three to five days, a decision is made.
The final resolution must be complied with by both sides.
13. Policy Updates
The return and refund policy may be updated from time to time. Every modification will be posted on our website along with the date of implementation.